Common Queries
How long does it take to deliver?
We will start preparing your order within 24hrs upon payment confirmation. Courier will pick up within the next 24hrs and deliver within the next 48hrs. You should receive your order within 4 working days. Your kind understanding is greatly appreciated if the delivery is late as it is not within our control once the courier picks up the parcel.
What courier service are you using?
Most of our parcels are delivered by QExpress. We are still checking out other couriers as well. Feel free to drop us a message if you can recommend a swift and reliable courier service.
Can I request for a specific delivery time slot?
Do let us know of such a request during your order so we can put it into the delivery note. But it is at the discretion of the courier if they can accommodate to the requested time slot.
Do you provide Cash On Delivery(COD) services?
We do not provide COD services as we have had too many missing parcels and customers not receiving their orders. Hence we have decided to stop COD services until further notice.
What are the accepted payment methods?
We accept Paypal(Credit card payment), bank transfer via account number and PAYNOW by QR Code. Do note that it is IMPORTANT to put your name/FB Name under the comments section so that we can verify the payment faster. It might take up to 5 working days or more if name is not provided at point of transfer.
Do you accept PAYNOW by UEN?
We are not able to accept PAYNOW by UEN at the moment but we are requesting for this feature to be enabled.
Why does your bank account number have 17 digits?
Our buiness bank account is currently with ASPIRE and they tied down with DBS Bank to provide business banking services. Hence our account number is 17 digits instead of the usual 9 digits.
Can I use PAYLAH?
Sorry but we are not able to accept PAYLAH.
Can I use Singtel DASH payment?
You can transfer to our bank account number using Singtel DASH.